Pricing & Scope

We Price the Work After We Understand the Leak.

NorthFrame engagements are scoped around the operational drag we can actually remove: missed follow-up, manual admin, slow response times, poor visibility, and work that depends on someone remembering. You get a clear plan before anything is built.

How Engagements Work

Start With the Business Case. Then Build the System.

Most small businesses do not need a giant transformation project. They need the highest-friction workflows fixed in the right order.

Step 1

Find the Leaks

We look at how work actually moves through your business: calls, forms, scheduling, estimates, invoices, follow-up, reviews, reporting, and internal handoffs.

  • Workflow walkthrough with the owner or operator
  • Map of where time, leads, and money are slipping
  • Clear distinction between annoyances and expensive problems
  • Priority list based on ROI, risk, and implementation effort
  • Plain-English recommendation on what to automate first
Scoped diagnostic Enough detail to know what is worth fixing before you commit to a build.
Talk Through Your Workflow
Core Work
Step 2

Build the Fix

We build the systems that remove the friction: response automation, intake routing, follow-up sequences, reporting, internal handoffs, and workflow automations tied to your existing tools.

  • Custom workflows built around your actual process
  • Integration with your CRM, inbox, forms, calendar, phone, or field tools
  • Testing against real edge cases before launch
  • Owner-friendly dashboards and summaries
  • Team handoff so the system fits the way people already work
Fixed-scope proposal You approve the workflows, timeline, and expected business impact before we build.
See What We Would Fix First
Step 3

Manage and Improve

Automation is not a set-it-and-forget-it project. We monitor what is running, fix issues, watch the numbers, and keep improving the workflows as your business changes.

  • Workflow monitoring and issue resolution
  • Ongoing improvement based on real usage
  • Monthly reporting on time saved, follow-up, and process performance
  • Roadmap updates as new bottlenecks appear
  • A partner who owns the system after launch
Ongoing support option Recommended when the system touches revenue, customers, or daily operations.
Ask About Managed Operations
The Business Case

The Price Only Makes Sense If the Leak Is Real.

What We Look For Before Recommending a Build

Revenue leaks: missed calls, slow email responses, quote follow-up gaps, lead handoffs that depend on memory, and customers who choose a faster competitor.

Labor drag: copying information between tools, sending the same reminders manually, chasing forms, rebuilding reports, and asking staff to remember process steps.

Owner drag: decisions made without reliable visibility, recurring interruptions, workarounds that only one person understands, and systems that break when someone is out.

Good projects usually pay for themselves by removing a measurable bottleneck, not by adding another tool.

If we do not see a clear path to ROI, we will say so before proposing implementation.

What Affects Scope

Every Business Has a Different Level of Operational Drag.

A small missed-call fix is not the same as rebuilding intake, quoting, scheduling, reporting, and follow-up across multiple teams. These are the factors that shape the recommendation.

Driver 1

How Many Workflows Are Involved

Some projects fix one painful workflow. Others connect the full path from first contact to payment and review.

  • Lead response and intake
  • Scheduling and appointment reminders
  • Quote, estimate, and proposal follow-up
  • Invoice and payment reminders
  • Reporting, summaries, and owner visibility
Focused or full-operation We recommend the smallest scope that solves a real problem.
Driver 2

How Messy the Current Stack Is

Clean tools with clear data are easier to connect. Disconnected inboxes, spreadsheets, forms, and legacy systems require more design and testing.

  • CRM or practice management system
  • Phone, inbox, and form sources
  • Calendar, dispatch, or field service tools
  • Payment and invoicing systems
  • Where customer and job data currently lives
Use what already works We avoid tool replacement unless the current setup is causing the leak.
Driver 3

How Critical the Workflow Is

A weekly report can tolerate more manual review. A missed-call text-back, patient reminder, or quote follow-up system needs stronger monitoring and handoff rules.

  • Customer-facing vs. internal-only workflows
  • Revenue impact if the automation fails
  • Compliance and data sensitivity
  • Number of staff who depend on it
  • Need for ongoing monitoring and support
Reliability matters The more important the workflow, the more we design for failure handling.
The Point
NorthFrame

The Right Scope Is the One That Pays Back

We are not trying to sell the biggest automation project possible. We are trying to identify the operational friction worth fixing first.

  • Start with a practical business case
  • Build around existing tools when possible
  • Prioritize workflows tied to time, revenue, or customer experience
  • Define success before implementation starts
  • Keep ownership and visibility clear
No generic package required We scope based on the operation, not a prebuilt menu.

If you want a fast gut-check before a formal scope, book a short call. We can usually tell you whether there is a real automation opportunity in the first conversation.

Scope FAQ

Questions Owners Usually Ask Before Pricing

Because the right scope depends on what is actually broken. A single follow-up workflow, a front-desk intake system, and a full operations reporting layer are different levels of work. We would rather diagnose the bottleneck first and give you a clean proposal than publish a number that may not fit your business.
Yes. That is the point of the first call. We will ask where work gets stuck, what tools you use, what gets missed, and what the business impact looks like. If automation is not the right next move, we will tell you.
Multiple departments, disconnected tools, customer-facing automations, sensitive data, unreliable source data, or workflows that need monitoring because they affect revenue or daily operations. Simple internal automations are smaller. Revenue-critical systems require more design, testing, and support.
Usually no. We prefer to build around the tools you already use if they are workable. Tool replacement only makes sense when the current system is creating the problem or blocking the fix.
A clear explanation of the workflows we recommend, why they matter, what systems they touch, what success looks like, what your team needs to do, and what the expected scope is. No vague transformation roadmap. No mystery retainer.

Want a Real Scope? Start With the Workflow.

Book a free 15-minute call. We will ask how your operation runs, where work gets stuck, and whether there is a clear business case for automation.

Book a Workflow Call
Or email us at hello@northframeautomation.com